Privacy Policy

Southwest Chauffeur Hire is a Bristol-based chauffeur service that takes your safety into account and focuses on protecting the personal data you share with us.
Southwest Chauffeur Hire has put in place a policy outlining the practices for the collection, use, discovery, and retrieval of users' data on our website and mobile application.
Southwest Chauffeur Hire takes the protection of your personal information seriously. . Your personal information will be handled carefully according to legal information security orders, specifically the GDPR (General Data Protection Regulation), the Federal Data Protection Act, and the Telemedia Act

1. Information We Collect

When Southwest Chauffeur Hire collects user data

Southwest Chauffeur Hire is using different strategies for collecting data on websites and mobile apps.
Further details of data collection are given below:

(i) Information added by User:

Southwest Chauffeur Hire GmbH does not collect any personal information in our database until you register or connect to our website. We use Google Analytics to store website visitor data for a better experience and barrier-free access. Southwest Chauffeur Hire site uses third-party Google Analytics, which is a web analytics management service provided by Google, Inc. If someone views our website, we collect the accompanying information based on Article 6 (Lawfulness of Processing) (paragraph 1) of the GDPR, which is important for us to show you our site and ensure its strength and security. Google Analytics makes use of "cookies", which are text records stored on your computer that help the site to examine how clients use the site. The data generated by the cookie about your use of the site (including your IP address) will be transmitted to Google and stored on a server in the United States.

(ii) Information collected automatically

Typically, a cookie contains two bits of data: a remarkable identifier for each customer and a site name. Cookies enable websites to retrieve this data when you return to them, so they can remember you and your inclinations and can design page content for you according to this data. In the case of the introduction of IP anonymization, Google will truncate/anonymize the last octet of the IP address for the Member States of the European Union as well as for the various countries of the Agreement on the European Economic Area. Only in unusual cases, the full IP address is shortened by Google's servers in the USA. For the benefit of the website provider; Google will use this data to evaluate your use of the website, and compile reports on website activity for website administrators. So that it can offer various types of assistance relating to website activity and website use to the website provider. Google will not associate your IP address with any other information stored by Google. You can reject the use of cookies by selecting the appropriate settings for your program. It is suggested not to turn off cookies until it is not too necessary. Be aware that if you will do this, you will not be able to use the full utility of this website. In addition, you can prevent the collection and use of information (cookies and IP address) by Google by downloading and entering the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB. If we agree to the policy of cookies and that an equivalent confirmation of the innovations is mentioned, the processing is carried out solely based on this consent (Article 6, paragraph 1) (Lawfulness of processing). This stored data is stored independently of any additional information that is provided to us. In particular, we do not link the cookie information to your additional information. You can opt-out of Google Analytics by clicking on the following link. An opt-out cookie will be set on your computer to prevent future collection of your data when you visit this website. Disable Google Analytics For more information on terms of use and data protection, please visit http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/ .

2. Use of Personal Information



1. User Sign Up

When a user on the website wants to contact us for a booking, he/she has to register on our website Southwest Chauffeur Hire. When registering a user some personal information is needed. This information includes a title, user’s first name, user’s last-name, user’s mobile number, and user’s email address with a password of his/her choice.

2. Why does Southwest Chauffeur Hire get data at signup

We want to be able to distinguish and communicate with users based on this information. The legal prerequisite is Article 6 (Lawfulness of processing, paragraph 1 sentence 1 letter b) of GDPR. When registering, the provision of user data is mandatory. All other data can be provided voluntarily when using our website. We will then set up password-protected direct access to your data stored with us in your client account.



3. Data needed for booking

To book a chauffeur, we need a user’s first name, last name, mobile number and email address to uniquely identify the user, communicate with him/her, make the booking and confirm receipt. We also need a user’s payment details; so he/she can pay by debit/credit/master card. We need payment details to process information.

3. Cookies and Other Data Collecting Technologies

All personal information is only processed by the provisions of the EU General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG). We collect store and process individual information by Art.6, Para.1 Lit.B. of GDPR for the overall processing of transport administrations (in particular administrative organisation and accounting), including the processing of possible warranty claims, as well as for the specialised organisation.

Why and what data collecting technologies we use?

1. Installation Of Mobile APP

When downloading mobile applications, the necessary information is transferred to the App Store (Apple App Store and Google Play), i.e. in particular the name, e-mail address and customer number of your customer account, the time of download, payment information and personal device identification number. We have no influence on the collection of this data and are not responsible for it. We only process this data when it is necessary to download mobile applications to your mobile device

2. Collecting data When You Use Our Mobile App

When you use the mobile app, we collect personal data to enable convenient access to the features. The information we collect (name and content of the website accessed, IP address, date and time of the request, time zone difference from Greenwich Mean Time (GMT), amount of data transferred, access status/HTTP status code (Referrer URL), browser type, your operating system and its interface, browser software language and version). If you choose to use our mobile application, we collect the data specified above on the basis of Art. 6 Par. 1 S. 1 lit. f) GDPR, which is technically necessary to provide you with the functionality of our mobile application and to guarantee stability and security. We also need your device ID, your unique International Mobile Equipment Identity (IMEI) number, your International Mobile Subscriber Identity (IMSI) number, your mobile phone number (MSISDN), your MAC address for WIFI access, the name of your mobile device and your email address.

3. Location Data Access Via GPS

Southwest Chauffeur Hire uses GPS positioning to ensure a comfortable and smooth ride. You can only use this function after you have given your prior consent via the relevant pop-up window that we may collect your location data via GPS and your IP address in an anonymised form for the purpose of providing rides. In addition, we collect anonymised location data on an ongoing basis to determine traffic flow and to improve the efficiency of route planning for our users based on this data. You can enable or disable this setting at any time in your operating system settings and enable or disable access to your location therein. Your location will only be communicated to us if you have activated access to your location. The legal basis for the processing is GDPR (General Data Protection Regulation),Article 6 (1) sentence 1 (a) or (f) .

When do we use them?

We process and store personal data only for the time necessary to carry out the purpose of the processing and to the extent provided by the laws or regulations applicable to the controller.
If the purpose of storage ceases or the statutory storage period expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions.

4. Your Data Protection Rights

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
We will notify you by email and/or a prominent notice on our Services before the changes goes into effect, and we will update the "Effective Date" at the top of this Privacy Policy.
We encourage you to check this Privacy Policy periodically for any changes. Changes to this Privacy Policy will be effective when posted on this page.